Communicate Better at Work
In an interview for Susan Adams’ Forbes Magazine article, How to Communicate Better at Work, Karen Friedman has helpful advice on how to simplify and capitalize business communication.
Below is an excerpt from Adams’ article. Read Full Article
The title of Karen Friedman’s new book isn’t exactly subtle.Shut Up And Say Something: Business Communication Strategies to Overcome Challenges and Influence Listeners lays out her no-nonsense philosophy about how to best get your point across, drawn from her 35 years of experience as a professional communicator. As a TV news reporter, she worked at local stations in cities from Milwaukee to Huntsville, Ala. For the last 15 years, she’s headed up Karen Friedman Enterprises, a communication coaching firm in Philadelphia.
How does she apply her ideas in the workplace? Her No. 1 rule, gleaned from two decades in the TV news trenches: “It is absolutely critical to be as direct, to the point and concise as possible,” she says, in a lively, forceful voice with a Philadelphia tinge. Vagueness is all too common in the workplace, she observes, and you easily remedy it by following the newscaster’s drill of spelling out who, what, where, when and why.
